Titan 24V Cordless Impact Wrench

• Heat treated 1/2-inch drive anvil for strength and durability
• Includes a heavy duty alloy gear case
• The all metal transmission delivers strength
• The quick charger takes only one hour to recharge the 24-volt battery
• Designed and crafted to increase your productivity and simplify your work

I've used this tool only a handful of times until it started to fail. The first sign was a lack of power unrelated to the batteries. My lug nuts became loose shortly after I started to drive, with the wheel wobbling. The internal gears inside the motor finally gave out upon a second use. The company answered my first email a week after I sent it, and said that they will mail a replacement part. The part which came in the mail over a month later was not what I needed. They have failed to respond to emails & voicemails since then. Nobody ever answers the phone at customer service, so you have to request the parts department to get a live person. Even then, they only answer the phone 50% of the time. They promised to send the correct part, but as of this writing (2 month later) have not mailed the correct part or responded to numerous emails & voicemails. The bottom line is to deal with a company which has many cordless power tools, and better customer service. The tool would be more reliable if they didn't put gears inside the motor. Their non power hand tools seem to be fine.

I wanted to post an update. After making constant calls to their company with no results, I received the wrong part a second time. I had an idea. I called, and requested to speak to the shipping department instead of the parts department or customer service. The person who answered the call wasn't the original shipping clerk who sent the wrong part two times, but agreed to listen to my story. He promised to contact the person in charge, and get back to me. I told him that I needed a motor, but he needed authorization before he could ship any part out. He called me back a few minutes later, and said that his boss authorized an entirely new tool to be shipped! I was surprised, thanked him, and felt like I'll believe it when I see it. A week later the tool arrived with one battery (not two), a charger which had a bent electrical contact so it wasn't working, carry case, and an impact gun. It shows that the lowest man in the company could be the most important person that you speak to. I hope that they give him a promotion to either the parts department or customer service. He did more for me in five minutes than anybody else in the company in over two months.

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I bought one of these impact wrenches about 4 years ago locally. It has unmatched torque, and battery life. Have used for changing tires on chisel plows and other farm equipment. Also have used it on bolts as large as 7/8". I just bought another one because mine finally cracked after cultivator frame fell of a stand and crushed it, but it still worked for about 3 days afterwards before it completely gave up. My overall review isI liked it enough to buy a second one.