- Includes Stanchion Mount, proven to be the safest for in-car entertainment
- Also includes Headrest Mount: one-click action to mount player on headrest
- 9" 16:9 digital TFT with high resolution 800 x 480
- Portable DVD player with top-load multi-region DVD player
- Works with CLICK battery (sold separately)
I purchased the Nextbase Click9 Duo Deluxe Dual 9' Screen Portable DVD players in June 2011 from Nextbase USA. I bought this product hoping the ancap safety meant this product has been built like no other system and that i would be able to enjoy years of quality use. Nextbase even had on there website that they believe every customer is a customer for life. Boy did i get sucked in. They are very helpful and respond quickly to any sales enquiry but thats where it ends. I am really surprised Ford US has Nextbase a supplier.
[Product Fault]
DVD frequently stops and keeps going back to the screen saver screen (Nextbase) then starts up again and then a couple of seconds later it does the same thing and especially if the road is a little bumpy and will also do if on a smooth road as well.
[When Product Fault first occurred]
Approximately April/May 2012 (10/11 months old within 12 month warranty period).
Originally thought it may have been a dirty or scratched DVD.
We don't use the DVD players every time we drive so it had been a few weeks between each time we used it and to try and trouble shoot the issue ourselves.
I first emailed Nextbase 17th July 2012 (Just after the 12 month warranty). At the time of my first point of contact with Nextbase via email, my Brother in Law (29 years old) had just passed away and as a result my email was a short overview of the issue and later realized I didn't detail the trouble shooting period. After several emails from me, Nextbase eventually did send out new Stanchion Mounts hoping this would resolve the issue. After 5 months of originally notifying Nextbase of the issue and waiting weeks/months for them to respond, on 29th November 2012 (5 months after advising the issue), I was finally requested by Nexbase to send the items back for full replacement (At no time has Nextbase indicated that it was not covered under warranty nor that I would incur any cost for the replacement or shipping). The cost to ship from Australia to Nextbase in the USA was $126 AU and Nextbase received the items on 13th December 2012.
Due to the continued lack of communication/nil follow up by Nextbase, I emailed a request for my complaint to elevated to a manager/director of Nextbase. On 27th December 2012 the Sales Manager from Nextbase emailed to advise that he has reviewed my complaint and that they have repaired the DVD player and have decided they will not replace the items or reimburse the cost of shipping or accept this under warranty and that it will cost me $60 US for the items to be shipped back to Australia.
On 28th December 2012 I have since emailed Nexbase disputing their decision to not cover under warranty and it is now the 1st February 2013 and i still have no response or resolution. 6 MONTHS WITHOUT ANY USE OF THE DVD PLAYER OR RESOLUTION IS APPALLING.
There is no after sales service and from my experience Nextbase is the most unreliable and dishonest company i have ever dealt with. Its a real shame as i really thought i was paying for a quality product backed by quality service
I hope this review saves you the pain i have and am currently experiencing.
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